Security Response: UConn Web Services Protected

A global security threat has prompted ITS to assume a protective posture.

Changes to Cellular Services

Starting July 1, 2026, the University has transitioned to Softeligent as its new platform for ordering and managing cellular devices and services.

Phishing Message Using DocuSign Service

We want to bring an ongoing phishing scam to your attention.

ITS Annual Disaster Recovery Test Begins on 10/18

DR ensures that IT services designated by the University as crucial for operation can be restored and delivered remotely if a catastrophic event occurs. 

Upcoming Changes to Duo Authentication: SMS Text Option Being Discontinued

IT Vulnerability Landscape

The current threat landscape has set a fast pace for change as cybercriminals, security researchers, and technology vendors race to identify and respond to software vulnerabilities.

Update: ChatGPT Edu Renewals and Pricing

We previously communicated that OpenAI is moving to a subscription-plus-usage pricing model this coming fiscal year.

Technology Day 2026

Technology Day 2026 | June 2, 2026 | 8:00 am – 4:00 pm | McHugh Hall   It’s a good day to talk tech! Join us for a full day of professional development on the IT systems and services you’ll use at UConn. This year’s event features presentations and workshops by: Plus, Microsoft and Nitro will […]

2026 Tech Day Session Descriptions

2026 Technology Day Sessions Below are the sessions and other activities offered at this year’s Tech Day. Click on the accordion to see presenter name(s), a description of what you’ll learn in the session, and if there are any requirements (access, licenses, devices, etc.) Sessions that have an asterisk (*) will be livestreamed. Sessions (45 […]

Upcoming Changes to ChatGPT Edu Subscriptions

The pricing model for ChatGPT will change on July 1, 2026. Last year, ITS established an official agreement with OpenAI, the organization that developed ChatGPT, and made licenses available to UConn faculty and staff that could be used with institutional data. The ChatGPT Edu subscription, offered at a set price, gave users access to basic […]

ADA Title II Regulations Update

The U.S. Department of Justice has announced a delay in the compliance timeline. The new deadline is April 26, 2027. The requirements themselves have not changed, and our obligation to provide accessible digital content remains exactly the same. UConn needs to remain fully focused on meeting guidelines ASAP. As a public university that believes in […]

ITS by the Numbers

ITS By The Numbers – 2025 Stats Technology Support Center  Teaching and Learning  Research IT  HPC System Specs:  Central Services  Managed Servers  Aurora  Devices in Management Programs:   Wireless (Wi-Fi)  Enterprise Applications

Request Forms

Use the following forms to request access or support. Classroom & Audio Visual AV Consultation AV Support Request Classroom Technology Training Reserve a Classroom Webex Support Form Digital Signage Media Submission License Request Signage Assessment User Access HuskyVision HuskyVision Order Form – Faculty/Staff Infrastructure Cable Request Project Request Network Data & Cable Television Jack Activation […]

Get Support

location_on Homer Babbidge Library, Storrs Campus Library Level 1 369 Fairfield Way Storrs, CT 06269-1266  Hours Mon – Fri: 8:00 am – 5:00 pm Hours may vary during holidays & breaks  Get Support The Technology Support Center (TSC) assists UConn faculty, staff, students, and prospective students with UConn services, equipment, and devices.  person In-Person Assistance  The TSC accepts walk-ins, or you […]

ITS Leadership

Haleh Ghaemolsabahi Interim Vice President and Chief Information Officer haleh@uconn.edu | 860-486-2096 Executive Assistant: Melanie Raczkowski Don Babcock Chief Information Security OfficerIT Security Office donald.babcock@uconn.edu Josh Boggis DirectorEnterprise Systems & Research IT josh.boggis@uconn.edu Steve Fletcher DirectorCampus Technology Services fletcher@uconn.edu Ryan Kocsondy DirectorConnecticut Education Network rk@uconn.edu Brett Paulson DirectorEnterprise Applications brett.paulson@uconn.edu Mike Williams DirectorTelecommunications mike.williams@uconn.edu

New Maintenance Request Solution

ITS and Facilities Operations have implemented a new solution for maintenance service requests. The tool, ReADY, streamlines and tracks communication among Facilities departments, field technicians, and reporters, ensuring transparency and faster resolution of service requests.

NetID Password Recovery Updates

On August 21st, ITS will implement two updates to the NetID password recovery process to facilitate self-service and enhance security.

Staff Technology Day

Staff Technology Day 2024 will be hosted in McHugh Hall on June 4th. Coming soon… session abstracts, schedule, and registration Cyber Safety & Security You Can Wear Your Hat(s) in the Cloud(s) Laurie Neal, Information Security Download the Presentation Inclusion by Design Create an Inclusive and Accessible Experience Karen Skudlarek, IT Accessibility Chris Cerrigione, Web […]

Google to Microsoft 365 Transition

Google to Microsoft 365 Transition Google Workspace services, including student email, storage, and digital collaboration, will move to Microsoft 365 in 2024, unifying our community on one platform. UConn Students Faculty and Staff Alumni Note: Alumni accounts were closed on April 30, 2024. Before this date, they were asked to: timeline Timeline July – September […]

Home

ITS News, Announcements, & Highlights Tech Support Stats 2025 Calendar Year 59,307 Number of Tickets 1700 Devices Loaned 2.3M kb.uconn.edu Page Views Featured Tips & Services Laptops for Adjunct Faculty and Graduate Assistants/TAs Affiliate Microsoft 365 License Information Wireless Device Registration (IP Reservation Request) Requesting Transcripts? *Read this before calling* Transitioning from Webex to Teams […]

About ITS

Information Technology Services (ITS) at the University of Connecticut is dedicated to providing IT services, security, and support to faculty, staff, and students on the Storrs and regional campuses. By delivering and evolving central IT solutions aligned with our community’s needs, ITS contributes to excellence in teaching and learning, innovation in research, student success, and […]

ChatGPT Available to UConn Faculty and Staff

ChatGPT licenses are now available to UConn faculty and staff through Information Technology Services (ITS). Through an official agreement with OpenAI, the organization that developed ChatGPT, the license ensures secure and compliant use of university data within the ChatGPT environment.