Welcome to the University of Connecticut! Below is an overview of the essential technology tools available to you. These are the basic services you will need to get started at UConn. For a more extensive list of services available, please see the ITS Service Catalog.
Your digital identity provides you access to most online services at UConn. The tools available on netid.uconn.edu enable you to manage and protect your identity.
NetID: Your unique Network Identifier (NetID) gives you access to most online resources at UConn. Faculty and staff receive an activation message when they first join UConn.
Password management: When you activate your NetID, you will also set a password and recovery options. Return to netid.uconn.edu at any time to reset your password (if forgotten) or change it. Please note: Every employee at the University of Connecticut is obligated to protect access to university systems and data by safeguarding their login credentials. Never share your credentials to allow others access to University systems.
Two-factor authentication (2FA) with Duo: 2FA provides your NetID credentials with another layer of protection. After you enter your password, you complete a second step and authenticate on your designated 2FA device. Duo is required to log in to NetID Single Sign On, which protects many online UConn services, and Microsoft 365, including email for faculty and staff. To turn on Duo 2FA, log into the 2FA Management Portal with your NetID credentials. Click the button "Opt In to 2FA" to enroll a device and start your 2FA protection.
Email and Calendaring
At UConn, University email accounts and calendars for faculty and staff are hosted on Microsoft 365 and on Google Workspace for students. Although official email and calendar services are different for faculty/staff and students, everyone can access the additional applications included with Microsoft 365 and G Suite.
Outlook (Desktop Client): Faculty and staff should have the Outlook desktop client installed on their workstations. If not, you can set it up so that you just need to launch the app to access email.
Outlook Web Access: Faculty and staff can access their email on Outlook through a browser (e.g., Chrome, Internet Explorer). Click the Office 365 login button on the homepage of email.uconn.edu. Login with your official @uconn.edu email address and NetID password. Once logged in, you will see the icons for the apps available to you. For email, click the Outlook icon.
Shared Mailboxes and Calendars: Faculty, staff, and student employees may be granted access to shared mailboxes and calendars by their departmental liaison.
Threat Prevention: The threat prevention service reduces exposure to security risks, such as malware, viruses, and phishing attacks. Email filters detect and manage incoming mail that could be spam or phishing messages. Attachments and links are also scanned and unsafe material blocked. Although technology solutions improve security, good judgement remains your best defense against phishing and other scams.
UConn offers multiple solutions for safe, secure file storage. These solutions are backed up to prevent data loss and facilitate file sharing.
Personal Storage: These options are ideal for individuals.
- Microsoft OneDrive: Faculty, staff, and students have access to OneDrive via Office 365. It provides unlimited, virtual file storage and options for sharing files. Faculty and staff should save all work-related files on OneDrive.
Departmental Storage: These options are ideal for teams or groups of employees.
- Departmental (Q) Drive: Faculty, staff, and student employees may be granted access to a shared directory to store files accessible to the group. ITS is phasing out the Q: drive, which is on end-of-life hardware, in 2023.
- Microsoft SharePoint: Faculty, staff, and students have access to SharePoint in Microsoft 365. SharePoint is a collaboration tool that has document storage for teams. Site owners can manage permissions at the site, folder, and document level. You can sync the SharePoint site to your computer, and your SharePoint files appear in File Explorer (Windows) or Mac Finder under "University of Connecticut.
Wired: The UConn wired network will give you the fastest connection and does not require authentication. If a network jack in your area does not work or is blocked with a small plug, contact the ITS Technology Support Center to have it activated.
Wireless (Wi-Fi): You can connect to the wireless network three ways:
- UCONN-SECURE: If you are affiliated with UConn and have a NetID, use this encrypted connection while on campus.
- UCONN-GUEST: This connection is intended for people who do not have a NetID.
- Eduroam: UConn participates in Eduroam, which is a secure access service for a consortium of academic institution. You login to this service when you are at another institution with your NetID@uconn.edu and your NetID password.
You can access university-licensed software at software.uconn.edu. Software is available for download, via online sources (UConn AnyWare), and at computer labs.
High Performance Computing
The High Performance Computing (HPC) facilities at the University of Connecticut provide our researchers with the power to manipulate, analyze, and store massive amounts of data at high speed. UConn maintains centralized computational facilities in Storrs and Farmington, each optimized for different research areas.
ITS offers guidance on how to set up the devices for your office and the equipment you may need to interact and collaborate on-site and remotely.
If your department determines that your positions requires a cell phone, they may request cellular service. There are two programs:
- University Issued: Cellular services at the University are managed by Motus, a wireless device management service, and purchasing, management, and approvals are managed on their device management site.
- Wireless Stipend Program: Certain unions permit individuals to use the Wireless Stipend Program. This allows you to carry one device to be used for both personal and business needs. A stipend is added to your bi-weekly paycheck
IT support is available to all faculty, staff, students, and alums via the ITS Technology Support Center. They can provide you with assistance via chat, phone, or email. The site also includes a collection of support articles that cover common how-to and troubleshooting requests. If you are experiencing problems with an IT system, you can check for updates announcements on the IT Systems Status page.
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