ITS has been responsible for coordinating the purchase, provisioning, and support of university-issued cellular phones. As an in-house offering, we were only able to provide support during business hours. We had feedback from the community, especially employees who travel frequently and internationally, that they needed assistance after hours and with uncommon situations. We explored managed mobility providers and have selected Motus to enhance service and customer experience. They will provide individuals with much greater control over their accounts with ready access to usage, device, and plan information and 24-hour support via their Help Desk.
We will finish the transition to Motus this fall. Service providers and plans will not change, but the process for purchasing and provisioning will be different. We will communicate additional details as they are finalized.