ITS is formally introducing the Cisco Unified Contact Center Express (Unified CCX) service offering.
When UConn shifted to mostly work from home in March 2020, ITS quickly organized a solution to permit units to answer university phone calls remotely.
ITS maintains the IT Status page to communicate information about planned and unplanned outages, service disruptions, and other community impacting situations. Continue reading
ITS, Accounts Payable, and the Office of the Bursar are providing the University with flexible and secure vendor payment options. Continue reading
The companies that provide our software, such as Microsoft and Google, regularly release updates and patches to add features, fix bugs, and address vulnerabilities. It is our general operating position that all software should be properly maintained and all relevant patches applied. Continue reading
We are currently using basic authentication at the University. It has security vulnerabilities that can be exploited by brute force or password spray attacks. Continue reading
ITS is introducing archiving to the ITS provided Q: and R: drives. Continue reading
ITS has engaged in a number of initiatives to help ensure that our community has access to contemporary devices of sufficient quality to facilitate their research, teaching, and learning success. Continue reading
ITS is migrating networks and applications hosted in the UConn data center to a new firewall. Continue reading
Microsoft 365, which is the rebadged Office 365 service, is a collection of communication, collaboration, and productivity applications that are available through our enterprise-wide education license to all active faculty, staff, and students. Continue reading
Use of our supported videoconferencing solutions – Webex, Teams, and Collaborate – increased by over 400% at UConn when we went fully online in March 2020. Continue reading
Much of the university continues to teach, learn, and work primarily from home or other off-site locations. This has allowed the University to remain safely open, but it has changed the IT support landscape. Continue reading
ITS will be implementing a Domain Name System (DNS) filtering product, Cisco Umbrella, to enhance protection against web-based threats. Continue reading
The ITS Security Office recently initiated a simulated phishing campaign at the request of the Joint Audit and Compliance Committee (JACC). UConn faculty and staff received test messages this past October that mimicked a common attack. Continue reading
ITS is simplifying and streamlining individual support services. The Technology Support Center (TSC) is housed in Homer Babbidge Library (HBL) and provides general IT support to faculty, staff, and students. Continue reading
Since the release of the redesigned myUConn app this fall, ITS and our partners have leveraged features to better support community engagement during this unprecedented semester. Continue reading
File sharing gives others access to digital media and is a key mechanism for collaboration. In the past, this was limited to sending, receiving, or accessing information in files, but modern systems also support co-authorship, versioning, and concurrent editing. Continue reading
Webex is a university supported videoconferencing application that allows people to meet and engage virtually. HuskyCT is the university supported and branded Blackboard learning management system (LMS). Continue reading
When the University began delivering services remotely, it became apparent that not all support practices transitioned effectively to this mode. Staff, particularly those who interact frequently with students and parents, needed a way to answer and respond to calls to their office numbers while working off-site. Continue reading
ITS uses PeopleSoft Campus Solutions (CS) for our Student Administration (SA) system. This is the authoritative system of record for student academic data, the administrative environment supporting numerous academic processes, and a service portal for students. Continue reading
KnowBe4 is an IT security resource available to all faculty and staff at UConn. The integrated platform for security awareness training and phishing attack simulation covers an extensive range of topics and delivers content in varying and engaging formats, such as games, short videos, modules, and even sitcom-style shows. Continue reading
ITS is planning to install new security software, Windows Defender for Endpoint (formerly Windows Defender Advanced Threat Prevention), to the Windows workstations of administrative areas in the Managed Workstation program. Continue reading
ITS, Office of the Registrar, and the Center for Excellence in Teaching (CETL) collaborated this past spring to create and populate the classroom directory tool with new content and capability. Continue reading
KFS is a comprehensive software suite that serves as the University’s financial system of record for accounting and other fiscal operations. The upgrade includes enhanced usability with a redesigned interface, navigation, and search. Continue reading
Webex is an enterprise solution for video conferencing, online, meetings, and web conferencing. It is often utilized to deliver coursework virtually. Continue reading
Phishing scams are designed to install malware, steal personal information, or invariably accomplish something that will not be in your best interests. Continue reading
The Wired Access Layer Refresh (WALR) project is an initiative to update networking across the university. Continue reading