ITS Support Strategy

A primary way our community interacts with IT at the University is through formal and informal support channels.  The ITS Help Center is our IT support nexus.  We have been re-examining support services from the perspective of our community and making deliberate choices that will improve their efficacy.  The Help Center was relocated to a position adjacent to the public computer lab in Babbidge and redesigned to emphasize both accessibility and immediate assistance.  We are in the process of moving all fulfillment activities to the center and are actively expanding its role to provide immediate assistance to the community wherever practical.  We have selected services and capabilities that we think are best offered here, but we need your perspective and feedback.  We are requesting that you contact us with suggestions for additional services and for ways that the Help Center might be a convenient location for IT support.