ITS has implemented selected redesigns of the Student Administration (SA) System to address structural problems that resulted in service disruptions during the registration process.
The SA system is a hub for student information and activity and is widely used by faculty, students, staff, and alumni. They experienced numerous problems with login, authorization, kick-outs, and browser incompatibility. These service issues were caused by firewall performance, browser connection, and application software issues. ITS engineered network changes to increase reliability and performance and deployed a new load balancing infrastructure to improve the interaction between client browsers and the SA application. These fixes were implemented at the beginning of October, and the peak registration cycle has now concluded without the raft of service calls that occurred at the beginning of the semester. ITS will continue to assess the infrastructure and to make selected changes and upgrades to improve the experience of our community.