ITS has started the multi-year project to modernize identity and access management (IAM) at UConn.  This project involves three major changes: evolution of identity data, implementation of SailPoint for access management, and a transition to Microsoft Entra for authentication.  When completed, the University will have a more robust, secure IAM system that will improve performance and reliability for application owners and end users. Continue reading →

UConn and UConn Health maintain separate Microsoft 365 environments, which means accounts, data, security, and compliance are managed independently. As a result, users from one environment are treated as external guests in the other and consequently, have limited access to resources and features. Continue reading →

ITS is enhancing the security of our email environment. On Friday, January 9th, ITS will deploy Abnormal AI Email Security, which will complement our existing Microsoft 365 protections and further reduce email-based risk. Continue reading →

Similar to the push to address outdated Windows 10 operating systems, ITS will begin to notify owners of computers running an outdated version of Windows 11. Continue reading →

ITS has started the process of closing OneDrive accounts that no longer have an owner. Continue reading →

Institutional data should be stored on UConn-supported infrastructure, which includes the Microsoft 365 environment. Continue reading →

Microsoft Windows 10 will be end-of-life October 14, 2025. Because these devices will no longer receive security updates, feature updates, or technical assistance after this date, they will be vulnerable to any newly discovered security threats and therefore, may have their network administratively disconnected as a protective measure. Continue reading →

On September 2nd, ITS is making a change to SharePoint intended to reduce the number of inactive sites over time. Continue reading →

On August 21st, ITS will implement two updates to the NetID password recovery process to facilitate self-service and enhance security. Continue reading →

GPT-5, OpenAI’s latest and most advanced language model, is now available for UConn users who have purchased a license for ChatGPT or Microsoft 365 Copilot.  It’s coming in a few weeks for Microsoft Copilot chat, the free version that’s available to everyone at UConn with a Microsoft 365 account. Continue reading →

ChatGPT licenses are now available to UConn faculty and staff through Information Technology Services (ITS). Through an official agreement with OpenAI, the organization that developed ChatGPT, the license ensures secure and compliant use of university data within the ChatGPT environment. Continue reading →

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Access to data and analytics for decision-making is a strategic institutional priority.  The challenge is how to best govern, secure, and leverage this important asset in a way that positively impacts students, faculty, and staff. Continue reading →

The Windows 10 operating system (OS) will be out of support starting October 14, 2025. Microsoft will stop providing updates, support, or security fixes for devices running the legacy OS, and the devices will be vulnerable to security threats. Continue reading →

Our UConn community has two AI technologies available to them through the University’s Microsoft license: Microsoft 365 Copilot Chat and Microsoft 365 Copilot. Continue reading →

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We want to bring an ongoing phishing scam to your attention. Continue reading →

The University uses Anthology’s Blackboard Learn for our HuskyCT learning management system (LMS). Continue reading →

ITS has completed the migration from Google to Microsoft 365. Continue reading →

We previously recommended that faculty, staff, and students forward any email that they suspected was a phishing scam to reportphishing@uconn.edu. Continue reading →

NetID SSO provides secure authentication to many of the University’s web applications. Continue reading →

The UPrint program was originally developed by University Business Services’ Purchasing Department to replace the high number of small, cost ineffective printers at UConn with fewer large, multi-function, high duty cycle printers. Continue reading →

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A WiFi access point is a device representing the network side of the wireless connection to your device.  Continue reading →

ITS is implementing the student success solution from Technolutions’ Slate. Continue reading →

The university has policies that govern how data should be stored, accessed, or transmitted on university technology securely and that state our responsibility to protect it.  Continue reading →

UConn faculty, staff, and students may purchase IT products for personal use at discounted prices. Continue reading →

UConn Audit and Management Advisory Services (AMAS) recently completed a review of our Microsoft 365 tenant. Continue reading →

Two artificial intelligence (AI) services are available to UConn employees. Continue reading →

Forgotten passwords must be reset. Continue reading →

The University has added new Adobe offerings to software.uconn.edu. Continue reading →

ITS has been progressively transferring clients off Google. Continue reading →

Through our enterprise Microsoft 365 license, University employees have access to libraries of training content in Viva Learning. Continue reading →

ITS has expanded its laptop program to improve data security for foreign travel. Continue reading →

2FA adds a second layer of protection to the login process.  Continue reading →

Previously, University email addresses followed the format of firstname.lastname@uconn.edu.  Continue reading →

DR is a critical IT operational capability designed to quickly restore and then deliver key services from an alternate location should there be a catastrophic loss of our production facilities in Storrs.  Continue reading →

DA enables remote Windows workstations to access the UConn network without traditional VPN connections.  Continue reading →

Kuali Financials is a comprehensive software suite from KualiCo that serves as the University’s financial system of record for accounting and other fiscal operations.  Continue reading →

ITS and the Office of the Provost will co-host Staff Technology Day on Tuesday, June 4, 2024. Continue reading →

We are updating workstations managed by ITS with Microsoft Systems Center Configuration Manager (SCCM). Continue reading →

ITS has communicated since July about discontinuing the university’s relationship with Google, and we have been working with our community to manage and migrate their Google data.  Continue reading →

ITS made the business decision to migrate away from Google’s Workspace services after they modified their terms and conditions.  Continue reading →

A NetID is a unique, public identifier that is assigned to every individual associated with the university.  Continue reading →

ITS is transitioning interdepartmental telecommunications (telecom) billing from Pinnacle to Softeligent. Continue reading →

Maintenance and management of the university data network infrastructure requires ongoing effort and upgrades in order to preserve or improve capacity, capabilities, and robustness.  Continue reading →

ITS will have a moratorium on non-emergency network and system changes starting Tuesday, December 5, through Wednesday, December 20, 2023. Continue reading →

There is a better process for reporting spam and phishing messages. Continue reading →

At UConn, ITS and other units acquire, maintain, and evolve various technologies to support the diverse business, research, and academic needs of the University.  Continue reading →

ITS typically uses a standard firstname.lastname@uconn.edu format when we issue an official UConn email address.  Continue reading →

The SDLC is an industry best practice methodology for planning, creating, and delivering software that effectively and efficiently meets business requirements and customer needs.  Continue reading →

Workstations with up-to-date operating systems receive the latest security patches, which provide protection against viruses and malware that can cause account and system-wide compromises.  Continue reading →

Colleges, schools, and departments at the University purchase, install, maintain, and support the audio-visual (AV) infrastructure in their individual conference rooms.  Continue reading →

ITS will begin implementing storage quotas on Google Workspace accounts starting this October. Continue reading →

Firewalls are network security devices that monitor and filter incoming and outgoing network traffic based on established policies.  Continue reading →

Scammers are known to send messages that exploit the urgency of predictable events, such as tax season and the start of the school year, to more easily fool recipients into engaging.  Continue reading →

Email is an official means of university communication.  Email services are provided in support of the administrative and academic functions of the University, which may include various types of protected information (e.g., FERPA, HIPAA, PHI or PII types of data). Continue reading →

The Center for Internet Security (CIS) Benchmarks are prescriptive configuration recommendations for more than 25+ vendor product families. Continue reading →

ITS has provided a Remote Desktop Protocol (RDP) gateway to facilitate external access to university computers (e.g., work desktops) from local devices at another location (e.g., your home computer). Continue reading →

HuskyVision has been the University’s on-campus cable television service to residence halls and administrative buildings since 1998. Continue reading →

The University has offered faculty, staff, and students two platforms for communication and collaboration – Google Workspace and Microsoft 365.  Continue reading →

Mobile devices, such as smartphones, tablets, and laptops, have become ubiquitous, and our community utilizes them for a wide variety of tasks.  Continue reading →

ITS manages the multi-year life cycle of classroom technology, and this generally entails incrementally updating equipment over time.  Continue reading →

Your login credentials verify your identity and help guard your information.  Continue reading →

EMS Campus is a cloud-hosted university-wide enterprise scheduling solution.  Continue reading →

ITS has focused on the largest part of our wired network, the access layer or edge of our internal infrastructure, and has made significant progress raising it to a contemporary standard over the past four years.  Continue reading →

AI technologies simulate higher level thinking and can be used to perform tasks that might typically require input from a person. Continue reading →

ITS is updating Azure Active Directory Single Sign On on May 19, 2023. Continue reading →

As part of our Microsoft enterprise agreement, UConn faculty and staff now have access to Viva Learning. Continue reading →

The University uses SAP Concur for travel and expense management. Continue reading →

DR is a critical IT operational capability designed to quickly restore and deliver key services from a remote location in response to a catastrophic loss of our production facilities in Storrs. ITS built and maintains a DR site in the state operated Groton data center.  Continue reading →

Duo two-factor authentication is a multi-step account login technology that requires users to enter more information than just a password. Continue reading →

UConn faculty and staff use Microsoft 365 for their university email and calendaring, and many are accustomed to using Outlook to schedule meetings among colleagues. Continue reading →

CEN, an open access Internet service provider, is hosting its annual conference at the Connecticut Convention Center in Hartford, CT on May 11, 2023. Continue reading →

ITS provides direct management support for over 6,000 Windows workstations at the university.  Continue reading →

VoIP enables you to make voice calls via a digital signal over the data network rather than over traditional phone lines.  Continue reading →

Kenna Security, a part of Cisco Systems, provides industry-leading technology that leverages threat intelligence and data science to identify and assess vulnerability risks, allowing IT professionals to better prioritize resources.  Continue reading →

The university community increasingly seeks systems, services, and capabilities that are hosted externally, which typically means that the associated data is stored outside of UConn. Continue reading →

LastPass is a secure password manager that supports good password hygiene. Continue reading →

Microsoft 365 delivers contemporary file sharing and storage capabilities with SharePoint and OneDrive.  Continue reading →

ITS will have a moratorium on non-emergency network and system changes starting Friday, January 13, through Friday, January 27, 2023. Continue reading →

The changes have kept coming in 2022.  Continue reading →

Secure Shell (SSH) is a network protocol that normally operates on port 22 and allows remote logins to computers.  Continue reading →

Software companies regularly release updates and patches to add features, fix bugs, and address vulnerabilities. Continue reading →

ITS will have a moratorium on non-emergency network and system changes starting Tuesday, December 6, through Wednesday, December 21, 2022. Continue reading →

In the spirit of Thanksgiving, I write to thank everyone for their efforts and contributions. Continue reading →

ITS strongly encourages the use of up-to-date hardware and software. Continue reading →

ITS provides a managed workstation service for both university PCs and Macs where we require System Center Configuration Manager (SCCM) for Windows and JAMF for OSX to patch and maintain the operating systems and Defender ATP, an endpoint detection and response platform, to protect against malware and other attacks. Continue reading →

Kuali Build is a cloud-based application development platform that enables code-free creation of online forms and automated approval workflows for university units and departments. Continue reading →

Phishing attacks are a regular occurrence for every higher education institution and ensuring awareness to these risks is vital to protecting institutional and individual systems and data.  Continue reading →

October is Cybersecurity Awareness month. This is a national campaign designed to highlight the importance of cybersecurity and provide Americans with the information and resources needed to be safer and more secure online. Continue reading →

ITS has been in the process of transitioning our VPN service from our legacy Pulse Secure to our new Cisco AnyConnect.  Continue reading →

The UConn primary data center is an access-controlled location with the specialized support, equipment, and facilities needed to properly house the servers, storage, and key network elements for much of the University’s critical cyber infrastructure.  Continue reading →

ITS, in collaboration with UConn IT partners, began a software review this past spring of products used to remotely access and troubleshoot client computers.  Continue reading →

2FA greatly protects data and applications from compromise by using a second source of validation, like a phone or token, to verify user identity before granting access.  Continue reading →

UConn has initiated the project to move Kuali Financials from on-premise to a cloud-hosted solution. Continue reading →

Modern authentication uses OAuth, a widely adopted framework that provides a secure user authentication workflow and includes support for interactive multi-factor authentication and risk analysis.  Continue reading →

ITS is implementing two changes to the UConn wireless (Wi-Fi) networks at the beginning of August.  Continue reading →

WALR is a multi-year infrastructure initiative to upgrade the data network on every campus to a contemporary engineered standard. Continue reading →

HPC gives researchers the power and capacity to process large amounts of data (big data) and solve complex computational problems.  It is fundamental to the university mission of research and figures prominently in many proposals.

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Criminals use stolen credentials to attack accounts and cause harm to organizations and individuals, but there are multiple, complimentary strategies that offer protection.  Continue reading →

We will be deprecating the ITS-provided Dropbox and Filelocker services. Continue reading →

Windows 11, the latest version of Microsoft’s client operating system, was released on October 5, 2021.  Continue reading →

ITS deploys, operates, and maintains the equipment in computer labs located in the libraries on all UConn campuses. Continue reading →

WALR is a data network refresh initiative to upgrade the infrastructure on every campus to a contemporary engineered standard. Continue reading →

DR is a critical operational IT capability designed and intended to quickly restore and deliver key services from a remote location in response to the catastrophic loss of our production facilities in Storrs. Continue reading →

We communicated with you in early April that ITS was pursuing strategies to reduce risks to university desktops.  Continue reading →

Links are often included in email messages because they deliver additional information or provide an avenue for action.  Continue reading →

ITS is shifting to Microsoft SharePoint as a strategic technology for services. Continue reading →

ITS is updating how we will support our wireless data network. Continue reading →

The transition to cloud-based IT solutions is an industry wide trend that continues unabated. Continue reading →

ITS is enabling Seamless Single Sign-On (SSO) for all domain-joined Windows workstations on April 18, 2022. Continue reading →

Kuali Financials is a comprehensive software suite that serves as the University’s financial system of record for accounting and other fiscal operations. Continue reading →

CEN, an open access Internet service provider, is hosting its annual conference at the Connecticut Convention Center in Hartford, CT on May 5, 2022. Continue reading →

Duo two-factor authentication (2FA) service is now formally available to students. Continue reading →

The University’s legacy Pulse Secure VPN infrastructure was inadequate to meet growing needs, and we chose industry leading Cisco AnyConnect as its successor. Continue reading →

The legacy Fortinet OPS firewall protects the servers and applications housed within the University data center from malicious traffic. Continue reading →

Office 365 is a Microsoft cloud product that includes Office and other services.  Continue reading →

We maintain the Knowledge Base (KB) on Confluence, Atlassian’s collaboration tool.  Continue reading →

This year continues to be one of transition for our community. Continue reading →

The University’s Office of Student Financial Aid Services produces numerous reports that are required to comply with federal and state statutes. Continue reading →

UConn has a substantive collection of applications that share information as a normal and useful part of their operation. Continue reading →

ITS selected Motus as the new service provider for university-issued cellular phones that will manage all aspects of the process and deliver the extended, 24-hour support that has long been requested by our community. Continue reading →

Throughout October, ITS engaged in activities consistent with the national campaign’s overarching theme of individual and organizational responsibility.  Continue reading →

The new Kuali Build integrated forms and automated approval workflow tool is now generally available. Continue reading →

AnyConnect is an industry leading and widely used VPN service that ITS selected to replace our legacy Pulse Secure VPN service.  Continue reading →

Regular review and revision of policies is part of evolving a mature information security program that protects systems and data for both our community and the institution.  Continue reading →

ITS is kicking off a communication series for Cybersecurity Awareness Month. Continue reading →

A new employee and spousal tuition waiver tool was launched on the first day of classes. Continue reading →

ITS offers Carousel Digital Signage service for the University that includes both large signs, frequently displayed in lobbies, and smaller room signs.  Our vendor announced that their on-premise system would be end-of-life by 2022, at which time our existing service would stop receiving updates. Continue reading →

ITS launched Wepa at the start of the semester as a replacement for HuskyPrint.  Continue reading →

The internet protocol (IP) addresses for devices on the UConn network are overwhelmingly dynamic and are issued automatically by the network for specified durations.  Continue reading →

The current VPN service is offered using Pulse Secure. Increased demand attributed to telecommuting and other remote activities exposed limitations in its deployed capacity and ability to manage higher loads effectively. Continue reading →

TickeTrak is the University’s parking system.  Continue reading →

Cisco Umbrella is a Domain Name System (DNS) filtering product that guards against threats on the internet, such as malware, phishing, and ransomware.  Continue reading →

University employees will begin returning to their campus workspaces on or after August 16 after being away for nearly a year and half.  Continue reading →

HuskyPrint is the current ITS on-campus for fee printing service designed primarily for students, but also open to the community. Continue reading →

ITS has been responsible for coordinating the purchase, provisioning, and support of university-issued cellular phones. Continue reading →

ITS has progressively equipped centrally-scheduled classrooms with capabilities that support remote teaching and learning.  Continue reading →

Substantive elements of the University’s information technology cybersecurity infrastructure will be reviewed by Deloitte, an external agency. Continue reading →

Microsoft Teams previously offered two main web conferencing features that served two distinct use cases.  Meetings was available for connecting one-on-one or with small groups and Live Events for broadcasting to a large audience. Continue reading →

ITS continues our multi-year initiative to update networking for all campuses and bring the whole University to a contemporary standard. Continue reading →

The University’s move to a mostly remote learning and working environment over the past year has put a strain on many of our capabilities.  Continue reading →

Webex is a cloud platform used for on-demand collaboration, virtual meetings, web conferencing, and videoconferencing.  Many faculty and staff have turned to it for hosting and participating in large presentations and conferences, which are common activities at universities. Continue reading →

OneDrive is a Microsoft hosted cloud storage solution available to everyone at the university through our Microsoft 365 licensing agreement. Continue reading →

ITS has released the latest standard design for the audio-visual technology in university conference rooms. Continue reading →

ITS has scheduled disaster recovery testing of our tier 1 services for the week of June 6. Continue reading →

ITS maintains the IT Status page to communicate information about planned and unplanned outages, service disruptions, and other community impacting situations.  Continue reading →

ITS, Accounts Payable, and the Office of the Bursar are providing the University with flexible and secure vendor payment options. Continue reading →

The companies that provide our software, such as Microsoft and Google, regularly release updates and patches to add features, fix bugs, and address vulnerabilities.  It is our general operating position that all software should be properly maintained and all relevant patches applied. Continue reading →

ITS is introducing archiving to the ITS provided Q: and R: drives. Continue reading →

ITS has engaged in a number of initiatives to help ensure that our community has access to contemporary devices of sufficient quality to facilitate their research, teaching, and learning success. Continue reading →

ITS is migrating networks and applications hosted in the UConn data center to a new firewall. Continue reading →

Use of our supported videoconferencing solutions – Webex, Teams, and Collaborate – increased by over 400% at UConn when we went fully online in March 2020.  Continue reading →

Much of the university continues to teach, learn, and work primarily from home or other off-site locations.  This has allowed the University to remain safely open, but it has changed the IT support landscape.  Continue reading →

ITS will be implementing a Domain Name System (DNS) filtering product, Cisco Umbrella, to enhance protection against web-based threats. Continue reading →

ITS is simplifying and streamlining individual support services. The Technology Support Center (TSC) is housed in Homer Babbidge Library (HBL) and provides general IT support to faculty, staff, and students. Continue reading →

Since the release of the redesigned myUConn app this fall, ITS and our partners have leveraged features to better support community engagement during this unprecedented semester.  Continue reading →